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FAQ

1-How do I order from Quality Embroidery and how much does shirts cost?

 You can purchase products and services through Quality Embroidery by calling or emailing us. Any of our products are priced by many different options. PLEASE let our qualified staff get you a quote today. Same day Quotes!! We will not be UNDERSOLD by any of our competitors on the same type product.

2- Do you offer any other product besides shirts.

Yes! Quality Embroidery is a full line distributor of any Promotional product ie: pens,cups, mugs, banners ect. If it can be printed on….. Then we can get it.

3- Can you create a design for me?

Yes! We have award winning designers on staff ready to create custom designs for you. Our charges are $60.00 per hour  billed in 15 minute increments.

4- Can I provide my own designs?

Yes! We accept customer supplied files in the following formats (AI, PSD, PDF, EPS). PLEASE NOTE: colors will not look the same from monitor to monitor. If an exact color match is required it can only be achieved with a PMS color match that will occur in extra cost. We do not accept the following formants, Microsoft word (office, power point, publisher, or bitmap files). We can accept low resolution JPEGS  or black line art but they will have to be redrawn. Art charges will apply.

5- What are your minimums and can you handle large orders?

12 pieces.. The lowest In the industry. We have the capacity to screen print and embroider 5 to 10 thousand pieces per day.

6- How long is your turn around time once I place my order?

  Once we have approved the art and receive payment, our turn around time is 7-10 working days (Monday-Friday) weekends are not included. We will let you know up front if we can’t work your order into our schedule.

7- Can you do rush orders?

 Yes! Depending on the availability of our production schedule. There Is a $50.00 minimum rush charge.

8- Can you ship my product?

Yes! We can ship world wide using UPS or FedEx. Pick up is also available at our facility in Welcome North Carolina if you prefer.

9- Do you offer samples?

 Yes. But all set up charges apply and must be paid up front. What we prefer to do is offer you a digital color comp or file that will look like your finished product. All monitors are different and PMS colors may be slightly different but will look very close. We use the color comp or file as a sign off as well. This will also be your approved proof for reference.